Blexee Policies
Privacy Policy
It is our policy to respect your privacy regarding any information we may collect while operating our website.
Personal information
Before using certain parts of any Blexee.com (“Blexee Garments”) or ordering Products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to User’s (your/company) name, shipping and billing address, phone number, email address, and credit card number. In addition, we may also ask you for your/Customer’s country of residence and/or organization’s country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill orders, to communicate about order and Blexee Garments, and for internal marketing purposes. If we encounter a problem when processing the order, your personal information may be used to contact you.
By registering at Blexee Garments, you agree that all information provided in the registration data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.
Blexee Garments may collect statistics about the behavior of visitors to its Site. Blexee Garments may display this information publicly or provide it to others. However, Blexee Garments does not disclose personal information other than as described here.
If you are a registered user of a Blexee Garments Site and have supplied your email address, Blexee Garments may occasionally send you an email to tell you about new features, new Products, solicit your feedback. Blexee Garments takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction personal information.
Disclosure of information
Blexee Garments discloses personal information only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on Blexee Garments’s behalf or to provide Services available at Blexee Site, and that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country.
Blexee Garments will not rent or sell personal information to anyone. Other than to its employees, contractors and affiliated organizations, as described here, Blexee Garments discloses personal information only in response to court order or other governmental request, or when Blexee Garments believes in good faith that disclosure is reasonably necessary to protect the property or rights of Blexee Garments, third parties or the public at large.
Security
Your account is protected by a password for your privacy and security. You need to prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
Cookies
Blexee Garments employs cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser. Most internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of Blexee Garments Service. We have to use cookies to enable you to select Products, place them in an online shopping cart, and to purchase those Products. If you do this, we keep a record of your browsing activity and purchase.
Business transitions
If Blexee Garments, or substantially all of its assets were acquired, or in the event that Blexee Garments goes out of business or enters bankruptcy, your personal information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Blexee Garments and/or the Site may continue to use your personal information as set forth in this policy.
Privacy policy changes
Although most changes are likely to be minor, Blexee Garments may change its Privacy Policy from time to time, and in Blexee Garments’s sole discretion. Blexee Garments encourages you to frequently check this page for any changes to its Privacy Policy. Your continued use of this Site after any change in this Privacy Policy will constitute your acceptance of such change.
Payment Information
We at Blexee strive to give you a streamlined checkout experience. However, in rare instances, things might go wrong while you are trying to place an order. Here are some frequently asked questions about payment related issues – in case your query is not addressed here, you can mail us at order@blexee.com and our customer support team will get back to you as soon as possible.
Is it safe to make a Prepaid payment on Blexee.in?
Yes it is! While checking out, your actual payment transaction will be made with our partner Payment Gateways. These are well established and secure payment gateways that are widely used by various businesses across India. Blexee does not capture, process or save any sensitive information.
How can I pay while checking out with a Prepaid order?
Our Payment Gateway partners accept UPI and all major Credit/Debit Cards (Visa, Mastercard, Rupay, American Express), Netbanking and Wallet options.
What is the normal flow for a Prepaid order?
Once you are done with the transaction on the Payment gateway, you will reach the Thank You page on Blexee confirming that your order was successful.
Additionally, you will also receive an e-mail with your order information and an SMS with a confirmation message. Your order will then be processed and dispatched from our office – you can read more details on our Delivery Information page.
There was an error while completing the payment and the amount is debited from my account/card. Help!?
Don’t worry! On rare occasions transactions can fail because of network issues between the Payment Gateways and the banks or your card operators. This may also happen if the Payment Gateway is experiencing high volumes as well.
Your money is absolutely safe and will either reach us or be refunded back to you by your bank.
What happens if Blexee does receive the payment after a transaction error?
Our customer team reconciles received payments and will manually process your order on the next working day. You will receive an order confirmation e-mail once this happens.
In case you experience an error during your transaction – you can mail us at order@blexee.com and we’ll be happy to help you out. Again, your payment is absolutely safe, so don’t worry.
Should I place another order in case the first attempt at a payment fails?
Yes, you can. In case the first payment goes through as well, we can refund it back to you. You can mail us at order@blexee.com and we’ll be happy to help you out.
Do you accept payments over UPI?
Yes we do – keep your VPA handy while checking out and your can make the payment using your preferred UPI app.
Are there any advantages of placing a Prepaid order instead of Cash on Delivery?
Yes! We offer Free Shipping across India for all Prepaid orders above Rs. 1,000. Cash on Delivery orders incur an additional COD handling fee that is charged by our courier partners – these charges are displayed during the checkout process before you confirm your order.
In case of any Returns, Prepaid users have the option of receiving their funds back to their bank account/card/wallet whereas COD users will receive the amount only in the form of credits in their Blexee Wallet.
You can find more information on our Delivery Information and Return Policy pages.
We actively promote and encourage digital payments as they allow us to conduct business more efficiently.
What are Blexee credits?
Blexee Credits are store credits that can be utilised to make purchases on our website. You can view your available credits in your wallet.
1 Credit is the equivalent of Rs. 1.00 while making a purchase and can be utilised during the checkout process.
Blexee Credits are non-transferable. They cannot be transferred to any other Blexee account or be converted to Indian currency and transferred to your bank account.
Blexee Credits are solely the equivalent of store credit on www.blexee.com and should not be confused with any sort of banking or financial services.
If you have any further questions about Payments or any other policies, then please contact us at order@blexee.in
Delivery Information
How long will it take for my order to arrive?
Every Order placed are usually shipped out in 3-7 days on all working days (Mon-Sat).
Once shipped out, deliveries usually happen within 5-7 working days depending on your location.
If your shipping address is in a remote area that is not easily accessible by regular courier companies, the delivery of your order may take a little longer.
In case of unforeseen circumstances such as strikes, natural disasters, acts of God or inter-galactic rioting, the delivery time may increase by a few days.
What if my order contains a Print on Demand (POD) product?
Face Masks, Phone cases, Coffee Mugs, DTG T-shirts, Coasters, Posters and Fridge Magnets are Print-on-demand products and are custom made for you once you place an order. These products usually take 3-10 working days (excluding Sundays and bank holidays) to be manufactured and shipped out from our office. If your order contains a mix of POD and stocked products, the entire order will be shipped together once your POD products are ready.
You can read more information about POD products on our Return Policy page.
How do I track my order?
You will receive an e-mail with your courier tracking link once your order is shipped out from our office. You can also find the tracking information from your Order History page.
Do check your e-mail spam folder in case you can’t find the e-mail from us.
Are there any shipping charges?
- All Prepaid orders above Rs. 1,000 enjoy Free Shipping all over India!
- Shipping charges of Rs. 60 will apply to all orders below Rs. 1,000.
- Cash On Delivery (COD) orders incur an additional handling charge of Rs 50 per 500 grams (approximately 2 t-shirts). This amount is calculated based on your cart weight and displayed on the checkout page before you confirm your order
For any specific details regarding shipping please contact us at order@blexee.com
What if a product is currently out of stock in the size I want?
We usually replenish our stock as soon as possible. You can write an email to us with the product details, We will send an email notification as soon as it’s back in stock.
Drop us an email at order@blexee.com if you have any questions.
What if I need an urgent delivery?
Please get in touch with us at order@blexee.com and we will be happy to help you out.
Do you ship internationally?
Not at the moment.
What are the charges for a bulk order?
Please contact us at sales@blexee.com with your queries.