Blexee Policies

Payment Information

We at Blexee strive to give you a streamlined checkout experience. However, in rare instances, things might go wrong while you are trying to place an order. Here are some frequently asked questions about payment related issues – in case your query is not addressed here, you can mail us at order@blexee.com and our customer support team will get back to you as soon as possible.

Is it safe to make a Prepaid payment on Blexee.in?

Yes it is! While checking out, your actual payment transaction will be made with our partner Payment Gateways. These are well established and secure payment gateways that are widely used by various businesses across India. Blexee does not capture, process or save any sensitive information.

How can I pay while checking out with a Prepaid order?

Our Payment Gateway partners accept UPI and all major Credit/Debit Cards (Visa, Mastercard, Rupay, American Express), Netbanking and Wallet options.

What is the normal flow for a Prepaid order?

Once you are done with the transaction on the Payment gateway, you will reach the Thank You page on Blexee confirming that your order was successful.

Additionally, you will also receive an e-mail with your order information and an SMS with a confirmation message. Your order will then be processed and dispatched from our office – you can read more details on our Delivery Information page.

There was an error while completing the payment and the amount is debited from my account/card. Help!?

Don’t worry! On rare occasions transactions can fail because of network issues between the Payment Gateways and the banks or your card operators. This may also happen if the Payment Gateway is experiencing high volumes as well.

Your money is absolutely safe and will either reach us or be refunded back to you by your bank.

What happens if Blexee does receive the payment after a transaction error?

Our customer team reconciles received payments and will manually process your order on the next working day. You will receive an order confirmation e-mail once this happens.

In case you experience an error during your transaction – you can mail us at order@blexee.com and we’ll be happy to help you out. Again, your payment is absolutely safe, so don’t worry.

Should I place another order in case the first attempt at a payment fails?

Yes, you can. In case the first payment goes through as well, we can refund it back to you. You can mail us at order@blexee.com and we’ll be happy to help you out.

Do you accept payments over UPI?

Yes we do – keep your VPA handy while checking out and your can make the payment using your preferred UPI app.

Are there any advantages of placing a Prepaid order instead of Cash on Delivery?

Yes! We offer Free Shipping across India for all Prepaid orders above Rs. 1,000. Cash on Delivery orders incur an additional COD handling fee that is charged by our courier partners – these charges are displayed during the checkout process before you confirm your order.

In case of any Returns, Prepaid users have the option of receiving their funds back to their bank account/card/wallet whereas COD users will receive the amount only in the form of credits in their Blexee Wallet.

You can find more information on our Delivery Information and Return Policy pages.

We actively promote and encourage digital payments as they allow us to conduct business more efficiently.

What are Blexee credits?

Blexee Credits are store credits that can be utilised to make purchases on our website. You can view your available credits in your wallet.

1 Credit is the equivalent of Rs. 1.00 while making a purchase and can be utilised during the checkout process.

Blexee Credits are non-transferable. They cannot be transferred to any other Blexee account or be converted to Indian currency and transferred to your bank account.

Blexee Credits are solely the equivalent of store credit on www.blexee.com and should not be confused with any sort of banking or financial services.

If you have any further questions about Payments or any other policies, then please contact us at order@blexee.in

Delivery Information

How long will it take for my order to arrive?

Every Order placed are usually shipped out in 3-7 days on all working days (Mon-Sat).

Once shipped out, deliveries usually happen within 5-7 working days depending on your location.

If your shipping address is in a remote area that is not easily accessible by regular courier companies, the delivery of your order may take a little longer.

In case of unforeseen circumstances such as strikes, natural disasters, acts of God or inter-galactic rioting, the delivery time may increase by a few days.

What if my order contains a Print on Demand (POD) product?

Face Masks, Phone cases, Coffee Mugs, DTG T-shirts, Coasters, Posters and Fridge Magnets are Print-on-demand products and are custom made for you once you place an order. These products usually take 3-10 working days (excluding Sundays and bank holidays) to be manufactured and shipped out from our office. If your order contains a mix of POD and stocked products, the entire order will be shipped together once your POD products are ready.

You can read more information about POD products on our Return Policy page.

How do I track my order?

You will receive an e-mail with your courier tracking link once your order is shipped out from our office. You can also find the tracking information from your Order History page.

Do check your e-mail spam folder in case you can’t find the e-mail from us.

Are there any shipping charges?

• All Prepaid orders above Rs. 1,000 enjoy Free Shipping all over India!
• Shipping charges of Rs. 60 will apply to all orders below Rs. 1,000.
• Cash On Delivery (COD) orders incur an additional handling charge of Rs 50 per 500 grams (approximately 2 t-shirts). This amount is calculated based on your cart weight and displayed on the checkout page before you confirm your order

For any specific details regarding shipping please contact us at order@blexee.com

What if a product is currently out of stock in the size I want?

We usually replenish our stock as soon as possible. You can write an email to us with the product details, We will send an email notification as soon as it’s back in stock.

Drop us an email at order@blexee.com if you have any questions.

What if I need an urgent delivery?

Please get in touch with us at order@blexee.com and we will be happy to help you out.

Do you ship internationally?

Not at the moment.

What are the charges for a bulk order?

Please contact us at sales@blexee.com with your queries.[/vc_column_text][/vc_column][/vc_row]